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Senior User Experience Designer experienced in web app design, interaction design, & product strategy. 

technical skills

Prototyping: Figma, Sketch, Axure, InVision, Illustrator, Photoshop

Web dev: HTML, CSS, Github

Misc: SEO, Amplitude, Zendesk, JIRA, A/B testing, SaaS, enterprise, B2B, B2C, design systems, Agile, UX writing, design recruiting, style guides

education

B.S. Industrial Design - CSU Long Beach
Spring 2014 (cum laude)

Product Design - Coventry University, UK
Winter/Spring 2013

extended training

d.MBA - Business education for designers
Spring 2021 (6 weeks)

Continuous product discovery coaching
Fall 2019 (12 weeks)

IBM Industry Design Thinking
July 2017 (5 days)

Interaction Design - CSU San Francisco
Spring 2016 semester

Information Design - CSU San Francisco
Fall 2015 semester 

experience

Senior User Experience Designer — CarGurus
Nov 2020 - Present  |  Remote

• Fully supporting 3 product teams (SEO, retention, mobile app) to make the process of buying a car online easier
  
• Lead UX overhaul of the consumer research section that targets and benefits upper-to-mid-funnel shoppers and car enthusiasts
  
• Increased conversion of shoppers contacting dealerships by 3%
  
• Lead redesign of mobile app (iOS/Android) that resulted in 20% engagement increase and top ranking apps in App Store and Google Play
  

Senior Product Designer — Yesware
May 2018 - Nov 2020  |  Boston, MA

• Personal hackathon project was implemented and spurred several high-priority initiatives and and increased user engagement by 250%
  
• Modernized and scaled Outlook add-in which nearly doubled the percentage of active users within a year
  
• Led revamp of core feature Templates which increased user satisfaction and simplified the UX and tech
  
• Founded and lead internal guild that created the internal design system
  Reduced weekly support tickets by 16%

UX & Visual Designer — IBM Watson Health
April 2017 - May 2018  |  Cambridge, MA

• Led the user experience for an AI solution that presents unstructured patient data to radiologists
  
• Built an interactive HTML prototype showcased at major conferences
  
• Conducted onsite hospital visits and interviewed clinicians to understand pain points, goals, workflow, and opportunities
  

UI/UX Designer — ClickTime
February 2015 - December 2016  |  San Francisco, CA

• Developed company's UI components library that set visual standards and detailed documentation for faster development
  
• Planned and facilitated an internal personas workshop that helped transition into a user-focused company culture
  
• Designed and executed visual refreshes for legacy UI
  
• Produced marketing, recruiting, and customer-facing materials including large print banners, help doc templates, and slide decks

Freelance Designer— Local business & nonprofits
March 2014 - January 2015  |  Los Angeles Area

• Provided creative consultation for Nestle’s internal innovation workshops
• Produced trade show banners in conjunction with Subaru, product advertisements, logos, WordPress templates, slide decks, flyers, & more 

Graphic Designer Assistant — CSU Office of the Chancellor 
October 2013 - May 2014  |  Long Beach, CA

• Designed print & digital assets distributed to 23 universities statewide
• Produced the org’s most viewed annual report publication Managed the office’s creative website content and social media accounts

Graphic Design Intern— Bootlegger's Brewery
June 2012 - September 2012  |  Fullerton, CA

• Produced graphics for "Far Out IPA", "Classic Series Variety Pack", flyers, and tap handle concepts (and also worked in their tap room)
• Won student scholarship essay competition highlighting this internship experience